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Posts Tagged ‘Technical Issues’

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Notice: Endangered Species Contest Postponed

Due to some technical difficulties with the Endangered Species Contest, we have decided to pull the contest down. Once we fix the problems, we will be reposting the contest for all to enter. Those who have already attempted to enter the contest need not worry, though, as everyone will have the chance to enter again when the contest is relaunched.

Wondering what the Endangered Species Contest is all about? We’re celebrating the release of our new Signature Endangered line with this special contest. Check back on Webkinz Newz in the coming weeks for a chance to enter this contest again to win an awesome Animal Rescue Prize Pack!

Magical Forest Bug Fix Coming

While we’ve been working hard to update Webkinz World with new games and content, we also spend a great deal of time fixing bugs and glitches that crop up. This allows us to make sure that Webkinz World is in tip-top shape for you, our valued members.

As we announced with the recent update to Webkinz World, we’ve been working hard to fix the Magical Forest Silver Key issue that causes the game to freeze. We have received reports that the issue is persisting even after the recent update, so we are working to identify the problems and fix this bug now.

We apologize for any inconvenience. For more information, stay tuned to Webkinz Newz for further updates regarding this and other issues affecting Webkinz World. We’ll have more on this story as it develops.

Update: As announced by the Creative Director on our official Twitter feed, this issue has now been fixed, and the Magical Forest is open again!

Notice: Pet Of The Month Loot Bag Issue Fixed

We have an update regarding the status of the Pet Of The Month loot bags for January. Following the new year, there was a issue that affected a small percentage of our members preventing the loot bag from being properly awarded when adopting the Schnauzer, January’s Pet Of The Month. The issue was fixed shortly after the reports began coming in.

We are happy to report that those members who did not receive the loot bag when adopting the Schnauzer can now do so. To obtain your loot bag, log into your account, switch to the pet Schnauzer that you adopted this month, and use the “Things To Do” menu to navigate to your room. Once you enter your room, you will receive your Pet Of The Month loot bag.

We apologize for any inconvenience. We’ve had a talk with the Koala was who unwilling to allow the Schnauzer to take Pet of The Month honors from it and decided to steal some of the Pet of The Month loot bags. The Koala apologizes to you all, as well. Mustache Louie is again happy-go-lucky.

Code Shop under repairs

The Code Shop is currently unavailable due to an issue that prevents codes from being redeemed. We are currently working on this issue and will reopen the Code Shop when it is fixed.

Notice: Pet Of The Month Loot Bag and Deluxe Item Issues

Happy New Year, everyone. We hope you are enjoying this first day of 2010! We have some news regarding some of the new content in Webkinz World.

We have received reports from a small percentage of our members stating that the loot bags containing special items that are awarded when registering a Pet Of The Month pet have not been rewarded properly.

The issue was identified, and it has now been fixed. Anyone who registers a Schnauzer from this point forward during January will receive the Pet Of The Month loot bag. For those who registered a Pet Of The Month pet but did not receive a loot bag yet, a fix will be coming on Monday of next week that will award the loot bag.

According to word around the newsroom, the Koala was unwilling to allow the Schnauzer to take Pet of The Month honors from it and decided to steal some of the Pet of The Month loot bags! Mustache Louie was not pleased.

Additionally, the Mountain Mine Ride, awarded to Deluxe members that have a yearly membership, is currently closed for repairs. Annual Deluxe members will recieve the item correctly, but the ride will only begin to be operational next week. Apparently, Arte still had some gems to mine from within it.

We ask you kindly to bear with us during this holiday season. We’re working diligently to get these problems solved. In the mean time, enjoy the time with friends and family, and be sure to check out all the fun activities in Webkinz World! Thank you for your patience.

SantaKinz Completes His Long Journey

SantaKinz has finally completed delivering Christmas gifts to everyone in Webkinz World. Even if you did not visit the site on Christmas day, you will find a Christmas gift box in your dock. Please click on “Get Items from Storage” then check your Gifts section to find your present.

We thank you for your patience as these gifts were delivered.

Happy Holidays!

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