We are aware that some people have found Wacky 5 times and still haven’t gotten their prize. If this has happened to you please follow these steps:

1. Clear your cache.

2. Disable your pop-up blocker. There are important PEEK-A-NEWZ pop-ups with activity information. It is likely that you have missed the pop-up that will award your prize.

3. Refresh your browser to Webkinz Newz and re-login to PEEK-A-NEWZ.

If you have found Wacky 5 times, the prize awarding pop-up screen should display itself. Otherwise, the pop-up screen telling you to search some more will be displayed.

Let us know if this has worked for you!

We hope you’ve been enjoying the Clothing Machine at the KinzStyle Outlet! As you may have already discovered, most combinations will create “Patchwork” clothing — there’s a pair of Patchwork Pants, a Patchwork Shirt and a Patchwork Hat. Any time you add three clothes that don’t make a “secret” recipe, you’ll end up with a piece of Patchwork clothing.

So what are the Secret Recipes? Glad you asked! You can make all of the following items in the Clothing Machine using clothing purchased from the KinzStyle Outlet — many of the recipes have already been discovered!

Sparkly Silver Suit Jacket and Sparkly Silver Suit Pants

Toy Soldier Coat and Toy Soldier Hat

Cowgirl Dress

Detective Hat

Patched Denim Jacket

Seaside Sarong

Glass Slippers

Tie Dye Top

Toga Dress

Wizard’s Apprentice Robe

Lots of our members are enjoying helping out Doug the Dog in the Clubhouse but many have asked for more details about how it all works. Here are five of the most common questions you may have.

Where do I find Doug?

You can find Doug in the Collector Room in the Clubhouse, for an hour a day in each color zone. Doug could show up at any time!

What do I do when I find Doug?

Each day, Doug will have a quest for you. When you find him, click on him! He will tell you that he is looking for one or more common, uncommon, or rare gems – but he won’t say which ones exactly yet. You have to choose whether you accept the quest or not.

What happens when I accept a quest?

If you accept the quest, Doug will tell you exactly which gem(s) he wants. If you have all of these gems, he will give you a prize, and you move to the next level. If you don’t have the right gem(s), Doug will let you know that you haven’t succeeded at the quest.

What happens when I don’t succeed?

If you don’t succeed for two quests in a row, you move back down one level. You will then have to complete this level again, and Doug will give you KinzCash instead of the prize you got last time.

How many prizes are there?

Doug has 20 prizes in total. If you successfully win all 20, you get to start again from the first level, and you can win one more of each prize.

We’ve updated our Customer Service forms on the Webkinz homepage giving you more specific forms to fill out depending on your issue. These forms help us address issues more quickly, as we can collect all the information that we need. If you have an issue, please take a moment to review the options available before using the “Our Question Does Not Appear Above” form – using the appropriate form will result in faster service.

Here is a summary of our new forms:

Account Issues

My Secret Code is My Pet Name

I forgot my Secret Question for turning off ads in my account

Loading Issues

I get an Adobe Script message in my account

I added a new pet and now can’t enter my room

Do you have trouble loading a required file?

I keep getting an error message

I don’t have a pet bio for my pet

Did you see ‘NAN seconds’ when you tried to login to your account?

Did you see an error message when you use your KinzChat phone?

I have something stuck!

My room freezes at stuck furniture/loading characters.

We’ve also updated the “Our question does not appear above” form to include specific sub-categories:

I had an issue when adopting the Pet of the Month

My Prize didn’t unlock

Other

What is Recess?

Recess is a fun way to reward your Webkinz pets after spending some quality time at the Kinzville Academy! There are four games, each with a different set of prizes to win. When you finish Recess, you’ll receive a special bagged lunch!

How do I get Recess?

You earn Recess after 15 full days at the Kinzville Academy. A full day means that at least three classes have been attempted in a day. It does not have to be 15 consecutive days — we’ll keep count of each full day, and Recess will automatically be available when you get to 15. Don’t worry if you don’t pass the class — it still counts when you try!

How long is Recess available?

Recess is over when you finish the last game, but you’ll keep earning new Recesses every 15 full days of class. You can only have one Recess at a time, though, so you’ll miss out on any of the unfinished activities and the bagged lunch if you don’t finish your current Recess before earning a new one.